1. Introduction

1.1. The Food & Ankle Clinic of Australia (FACA) is committed to protecting the privacy of our clients and website visitors. We understand the importance of privacy and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set out standards for the collection, use, disclosure, and management of personal information.

1.2. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information in connection with our website and disability services. It also explains how you can access and correct your personal information and what to do if you have a complaint.

1.3. References to ‘we’, ‘us’, ‘our’ or ‘the Company’ in this document are to The Foot and Ankle Clinic of Australia Pty Ltd (ABN: 64 621 785 224), a disability service provider and a NDIS approved provider.

1.4. This Privacy Policy applies to all interactions with us, whether through our website, social media pages, telephone, email or other forms of communication.

1.5. Sharing Information within the FACA Group and Affiliated Entities. We may share your personal information with other companies within the FACA Group, including The Foot and Ankle Clinic of Australia Pty Ltd, The Australian Health Company and The Disability Group Pty Ltd, based on eligibility criteria for additional services. This sharing of information can occur based on the criteria selected during online, social media, telephone, email, or direct enquiries. If you do not want any information shared, it’s important that you advise us at the time of enquiring or at any stage during service delivery. This sharing of information is conducted in compliance with the Privacy Act of 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS standards and guidelines. We will take all reasonable steps to ensure that these entities respect and uphold the principles contained in this Privacy Policy in relation to their use of your personal information.

2. Collection of Personal Information

2.1. We collect personal information that is necessary for our business activities and to provide and improve our services. This may include:

  • Name
  • Gender
  • Date of Birth
  • Address
  • Telephone Numbers
  • Email Address
  • ABN/company details
  • Employment application information
  • Any other relevant information

2.2. We collect personal information directly from you unless it is unreasonable or impracticable to do so. We may also collect personal information from third parties such as your representatives, service providers, and publicly available sources.

3. Use and Disclosure of Personal Information

3.1. We use and disclose your personal information for the purposes for which it was collected, related purposes, and as permitted or required by law. This may include providing our services to you, responding to your enquiries, handling complaints, conducting market research and training, and processing employment applications.

3.2. We may disclose your personal information to third parties who assist us in operating our business. These third parties may not be allowed to use your personal information for their own purposes.

4. Protection of Personal Information

4.1. We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure. We have implemented physical, electronic and procedural safeguards to protect your personal information.

4.2. When we no longer need your personal information, we will take reasonable steps to destroy or de-identify it.

5. Access to and Correction of Personal Information

5.1. You have a right to access your personal information, subject to certain exceptions provided by law. You may also request the correction of any personal information we hold about you. We may charge a fee for providing access to your information.

6. Online Privacy

6.1. We take care to ensure that the personal information you give us on our website is protected. For example, our website has electronic security systems in place, including the use of firewalls and data encryption.

6.2. If you decide to complete an online form, the information that you enter into the online form will only be collected by us if you submit your online form. If at any stage you cancel your application or log out prior to submitting your form, the information you have entered up to that point will be automatically deleted.

6.3. Our website uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our website and to create a personal record of when you visit our website and what pages you view so that we may serve you more effectively.

7. Updates to This Privacy Policy

7.1. We may, from time to time, review and update this Privacy Policy to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. All personal information held by us will be governed by the most recently updated policy.

8. Contact Us

8.1. If you have any questions about this Privacy Policy, if you wish to update information we hold about you or if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, please contact:

The Privacy Officer

The Food and Ankle Clinic of Australia (FACA)

PO Box 3, Leppington NSW 2179

Telephone: 138 333

Email: admin@thefaca.com

We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.